top of page

CANCELLATION POLICY

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur when making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hrs notice.

 

Our goal is to provide quality care to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only us, but our other clients as well. Please be aware of our policy regarding missed appointments. If you must cancel your appointment, we respectfully request 24 hrs notice. Missed appointments, or appointments cancelled without notice, will incur a charge of 50% of the service amount. You can be asked to provide card information to book any future appointments or to pre pay fully to secure your upcoming appointments. If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

Thank you for your cooperation and understanding.

Zita Cherry

Founder and Business Owner

Hand&Foot Aesthetic Clinic

GIFT VOUCHERS

When purchasing a gift voucher or gift card you agree to the following terms and conditions:

Gift voucher is valid for three years from the date of purchase. It is non-refundable, cannot be swapped or transferred to another person and is not redeemable for cash. Gift voucher can be used for services only, is not valid for purchasing a product. The original expiration date will apply to any unused balance. Can not be transferred or combined with other promotions. If your treatment exceeds the amount of your gift voucher, you must pay for the balance with a valid and accepted credit card or cash. We are not responsible for lost or stolen gift vouchers.

To redeem your gift voucher visit our clinic or book online. 

PRIVACY POLICY

We ensure compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business. Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). Personal information collected generally comprises name, address, contact details and certain financial information. Under the NPPs rules we will not store personal information longer than necessary and we are committed to the privacy and protection of your information. We may use “cookies”. A cookie is a piece of information that allows the server to identify and interact more effectively with your device. The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. We curate all content published on our social media channels and retain editorial rights over content submissions and we reserve the right to delete any comment which goes against this mutual code of conduct. 

REVIEW VOUCHER TERMS AND CONDITIONS

google review.jpg

Happy with our services? Leave us a review and get rewarded. 

STEP 1. Share your positive experience on Google

STEP 2. Let's connect on social media. Like our facebook page and leave us a review on facebook.

To receive $20 AUD voucher you must follow and comply steps 1 and 2, explained above. The voucher can be used once when using the clinic services and cannot be redeemed for cash. Can not be transferred or combined with other promotions. 

bottom of page